Terms of Service

1. Agreement

These terms govern your use of CRM Bob (the "Service"), operated by Master 22 Solutions LLC ("we", "us"). Your contract for access to the Service is with Master 22 Solutions LLC. By creating an account, purchasing a subscription or continuing to use the Service, you agree to these terms. If you do not agree, do not use the Service.

2. Your account

You are responsible for the accuracy of your account details, for keeping your login credentials secure and for all activity that happens under your account. You must be legally able to enter into a contract in your jurisdiction to use the Service.

3. Acceptable use

You agree not to:

• use the Service to send unlawful, deceptive or unsolicited bulk messages;
• upload data you do not have the right to store or process;
• commit fraud, send spam or use the Service for any unlawful purpose;
• infringe intellectual-property, privacy or other rights;
• introduce malware, probe security, scrape the Service or attempt to access other customers' data;
• disrupt the Service, evade technical limits, reverse engineer, resell or redistribute it.

4. Your data

You keep ownership of the contacts, deals and other content you put into the Service. You grant us the limited right to host and process that content solely to operate and support the Service. Our handling of personal data is described in our Privacy Policy.

5. Our intellectual property

Master 22 Solutions LLC and its licensors own CRM Bob and all related software, documentation, designs, trademarks, branding and other intellectual property. Your subscription grants a limited, non-exclusive, non-transferable right to use the Service within your selected plan. No ownership rights are transferred to you.

6. Availability and changes

We work to keep the Service available and may update, add or remove features over time. We do not guarantee uninterrupted or error-free operation. We may suspend access for maintenance, security or where required by law.

7. Payments and refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, renewal, cancellation and refund mechanics are governed by Paddle's Buyer Terms and our Refund Policy. The price and billing frequency are shown before checkout. We will give notice before a price change takes effect on your plan.

8. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate access for a material breach, non-payment, security or fraud risk, or a repeated or serious policy violation. On termination you may export your data for a reasonable period before it is deleted, unless immediate restriction is needed for security or legal reasons.

9. Disclaimers and liability

The Service is provided "as is" without warranties of any kind to the extent permitted by law. To the maximum extent permitted by law, our total liability arising out of or relating to the Service is limited to the amount you paid us in the twelve months before the claim, and we are not liable for indirect or consequential loss, including lost profits or lost data.

10. Changes to these terms

We may update these terms from time to time. When we do, we will change the "last updated" date above, and material changes will be communicated in the app or by email. Continuing to use the Service after changes take effect means you accept them.

11. Contact

Questions about these terms can be sent to Master 22 Solutions LLC at contact@master22solutions.com.